This was submitted to The Washington Post's Rob Pegoraro:
When I try to open iTunes on my PC, it says it cannot run because it has detected a problem with the audio configuration, and then quits.After solving the problem Rob added a little something:
If I may offer a suggestion to the iTunes developers: How about writing an error message that tells people how to fix this problem? The vague notice that users see now offers zero guidance about what to do, not even a link to the tech-support article on Apple's site explaining this issue.Now, I would probably be a little broader in my plea to developers. How many of us have gotten an error message on our computer and just thought (or in my case yelled) "What the f*** is this?!"? Granted, if you go to apple.com you can find the solution (albeit under "New User's Guide"), but would it have been that hard to add "Please remove QuickTime and visit apple.com/quicktime to re-install."? How much time (both the customers' and tech support's) would be saved if simple solutions were given right along with the error message? I would love it if my computer would tell me what to do, if for no other reason than I wouldn't have to admit that I couldn't fix it on my own. Of course, there are problems that are a little more complex than can be handled with a sentence-long solution. But if tech support lines were being flooded with calls regarding simple things that most user could correct on their own (with a little guidance) then the people with bigger problems could get the help they need a lot quicker. Are Pegoraro and I alone in this? I don't think so, so let's take a moment to speak the hell up.
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