Cool people I met at SXSW: Network Solutions listens to the customers, one man at a time.

on March 14, 2008 9:51 AM | Permalink | Comments (206) | TrackBacks (0)

I first met Shashi Bellamkonda on the second floor of Six last Friday. I'm pretty outgoing when surrounded by like-minded people, but I was absolutely blown away by the sheer friendliness and warmth of this person, who turned out to work for what is to some people a great boogeyman of the 'net: Network Solutions.

I wasn't quite sure how to handle this, nor did I understand how his title, "Social Networking Swami" fit into the culture there, which is sometimes derided as cutthroat and anti-consumer.

On the other hand, Shel Israel, best known for his collaboration with Robert Scoble wrote a fantastic blog post/interview that sheds a ton of light onto why this guy is so cool and how one employee can change a company at the right place and time. Money quote:

The day when a company could communicate hiding behind walls and lobbing stuff over the wall to customers is over. My new position at Network Solutions will work toward empowering our customers to carry on conversations using social media. Companies always want to listen to their customers and are accountable to their customers.

I am already looking forward to meeting this guy again, and again.

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206 Comments

By shashib.myopenid.com

on March 14, 2008 2:11 PM

Hi Andrew,

It was great to meet you at SXSW .I just heard your interivew with Andy Beal http://www.blogtalkradio.com/Capitol-Valley/2008/03/11/Andy-Beal and it has a ton of imfo on reputation management. I know you interviewed many people and have a lot of photos from SXSW i am looking forward to seeing them. Thank you very much for the mention. Look forward to meeting you in DC soon.

Shashi

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