Alex is usually the one who goes on about bad customer service, but this was just shocking enough to get me angry. Consumerist has a story on a gamer who sent his signed XBox 360 in for repairs along with a letter describing the signatures on it and specifically asking that the art be left alone, only to have the letter ignored and the XBox returned with the case scrubbed clean.
This was no accident. If we believe the owner, he spent time on the phone with Microsoft making sure he could sent the box in with the case marked and not have a problem. He was indeed assured he could.
Unfortunately, someone at Microsoft took it upon himself/herself to scrub the exterior of the box until the signatures were completely removed. This just seems spiteful. Trying to picture the person who thought that giving someone's signed XBOX a bath was an awesome idea makes our brain hurt.
This was no accident. If we believe the owner, he spent time on the phone with Microsoft making sure he could sent the box in with the case marked and not have a problem. He was indeed assured he could.
Despite the fact that Nathaniel called beforehand and got assurances that everything would be ok, despite the fact that he included a very detailed and clear letter with his console, despite the fact that it was no fault of his own that his console broke in the first place,
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